FAQs

❔ How do I create an account?

You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email Id & Password to register for an account.

🎁 How to use Access Codes?

You need to create an account on the app to use the access codes. After Successful login, click on the Menu Icon present on the top left of the Store Screen. From the opened menu, click on My Courses Button. On the opened screen, click on the Gift Icon present on the Top Right of the Screen. Enter your Access Code here. Respective Course will be added to your My Courses section.

📚 How to take a Course?

After you have purchased the Course or used the access code of the course, the course would be added to your My Course Section. Click on the Course image to start the course.

🔑 I have issues with Login, what should I do?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password. If the issue still persists, drop an email to nerdstable.club@gmail.com with the issue details.

⚠️ I am unable to access the Course, what should I do?

Please check whether you are using the same email, which was used for purchasing/using the access code. Check for the course in your My Course section. If the course is still not available, please drop an email to nerdstable.club@gmail.com

💳 What payment methods do you accept?

We accept all major payment methods including Credit Cards, Debit Cards, UPI, Net Banking, and Digital Wallets. All transactions are processed through secure payment gateways to ensure your financial information is protected.

🔄 Can I get a refund after purchasing a course?

We offer a 7-day money-back guarantee if you're not satisfied with the course. To request a refund, please email nerdstable.club@gmail.com with your order details within 7 days of purchase. Refunds are processed within 5-7 business days.

⏰ How long do I have access to a course after purchase?

Once you purchase a course, you get lifetime access to all the course materials, including any future updates. You can learn at your own pace and revisit the content whenever you need.

📱 Can I access courses on mobile devices?

Yes! Our courses are fully accessible on smartphones, tablets, and desktop computers. Download our mobile app from Google Play Store or Apple App Store for the best learning experience on mobile devices.

📥 Can I download course materials for offline viewing?

Yes, you can download video lectures and PDF materials through our mobile app for offline access. This allows you to study even without an internet connection. Please note that downloaded content is encrypted and can only be viewed within the app.

📜 Will I receive a certificate after completing a course?

Yes, upon successful completion of a course, you will receive a digital certificate of completion. This certificate can be downloaded and shared on professional networks like LinkedIn or included in your resume.

👥 Is there any doubt-clearing support available?

Absolutely! We provide 24/7 doubt-clearing support through our discussion forums and dedicated support team. You can post your questions in the course discussion section or email us directly at nerdstable.club@gmail.com and our expert faculty will respond within 24 hours.

📺 Do you offer free content?

Yes! We believe in making education accessible to all. We regularly upload free lessons, tips, and study materials on our YouTube channel. We teach free for students who can't afford paid courses. Subscribe to our channel to never miss new content!

🎯 What makes NerdSchool different from other coaching platforms?

NerdSchool is founded by Ankit Sharma, an Amazon bestselling author of 20+ UGC NET English books. Our faculty includes UGC NET qualified experts with years of teaching experience. We combine comprehensive study materials, personalized guidance, and a proven methodology that has helped thousands of students succeed.

📖 Are study materials included in the course?

Yes, all our courses include comprehensive study materials such as PDF notes, practice questions, mock tests, previous year papers, and reference materials. Everything you need to prepare for UGC NET English is included in the course fee.

🧪 Do you provide mock tests and practice papers?

Yes, our courses include multiple mock tests that simulate the actual UGC NET exam pattern. You'll also get access to topic-wise practice questions, previous year question papers with detailed solutions, and performance analytics to track your progress.

🔔 How will I be notified about course updates?

You'll receive notifications through the app, email, and SMS whenever new content is added to your courses, upcoming live sessions are scheduled, or important announcements are made. You can manage your notification preferences in the app settings.

👨‍👩‍👧‍👦 Can I share my account with others?

Each account is intended for individual use only. Account sharing is not permitted as it violates our terms of service. Each student needs their own account to track progress, receive personalized recommendations, and access support features. We offer special discounts for bulk purchases for institutions.

🌐 What if I face technical issues while accessing the course?

If you encounter any technical issues, first try clearing your browser cache or reinstalling the mobile app. If the problem persists, contact our technical support team at nerdstable.club@gmail.com with details about the issue, including screenshots if possible. Our team will resolve your issue within 24 hours.

💬 How can I contact customer support?

You can reach our customer support team via email at nerdstable.club@gmail.com. We're available 24/7 to assist you with any questions or concerns. You can also reach us through the contact form in the app or on our website. We typically respond within 24 hours.

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